Frequently Asked Questions
Everything you need to know about your Le Petit Trou experience.
What is the shipping timeframe for international orders?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Delivery times vary by location, usually ranging from 3-5 business days for Europe and 5-10 business days for the rest of the world.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. Our lingerie is designed to fit true to size, but if you are between sizes, we recommend referring to our specific measurements for the best fit.
What is your return policy for intimate apparel?
Due to hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene stickers intact. You have 14 days from the date of delivery to initiate a return.
Are your products ethically manufactured?
Yes, Le Petit Trou is committed to ethical production. All our pieces are designed and manufactured in Poland, working closely with local sewing rooms to ensure high-quality craftsmanship and fair labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How should I care for my delicate lingerie?
To maintain the quality of the delicate fabrics and embroidery, we recommend hand washing in cool water with a gentle silk detergent. Always air dry and avoid tumble drying.